Overview
Our Incident Management solution is a comprehensive workflow and maintenance management platform designed to streamline operations across your entire organization. Built on our proven SCADA and facility management expertise, this intelligent system transforms how teams handle incidents, maintenance tasks, and contractor collaboration.
From automated ticket creation through IoT integration, to customizable workflows and SLA tracking, the platform provides visibility and control over your operational processes. Whether you're managing routine staff tasks, coordinating contractor activities, or tracking critical incidents, our solution ensures nothing falls through the cracks while maintaining full audit trails and enabling easy reporting.
Occurrence Management
Create, assign, and track tickets throughout their entire lifecycle. Occurrences can be created manually by users or automatically generated based on the status of your equipment.
Customizable Workflows
Tickets flow through your custom workflows, assigning tasks to the right users at each step. Everyone sees what’s next, what actions are needed, and how to keep incidents moving.
Automation & Integration
See issues immediately through automatic ticket creation. Our solution can integrate with your equipment via industrial protocols like Modbus and MQTT, or we can provide wireless monitoring solutions.
SLA Tracking & Escalation
Track Service Level Agreements for contractors, automatically set deadlines and get notified of late delivery. Escalate tickets to get management attention without interrupting your workflow.
Schedule Tasks
Schedule recurring tasks for weekly hand-ins, daily duties or preventative maintenance. See upcoming tasks on a calendar view.
Attachments & Chat Logs
Attach files to tickets to keep a record of quotes, invoices and job cards. The chat feature allows staff to keep feedback and notes linked to tickets, rather than lost in emails.
Asset Register
Build a database of your assets and their operating procedures. Assign assets to tickets in order to track exactly what equipment is being used or worked on.
Reporting & Analytics
Generate reports to track KPIs, flag later deliveries, and spot opportunities for clearing bottlenecks in your workflows.
Transform Your Operations Today
Built on decades of SCADA and facility management expertise, our Incident Management solution delivers the control, visibility, and efficiency your organization needs to excel.